Shipping policy

Eva Sleep — Shipping & Delivery Policy

At Eva Sleep (evasleep.co.uk), we aim to make the delivery of your bespoke bed or mattress as seamless as possible. We work with specialist private courier partners across the UK to ensure your handcrafted items are handled with care.

1. Free UK Delivery & Coverage

We offer FREE Standard Delivery to the majority of mainland UK postcodes.

Because our beds and mattresses are made-to-order, delivery lead times begin once your item has completed the manufacturing process. Once dispatched, your order is assigned to one of our private courier service partners.

2. Standard Delivery Service (Ground Floor to Door)

Our standard free delivery service is strictly ground floor to the outer door only.

  • Residential Homes: Items will be delivered to the main ground-floor doorway or front door of your property.

  • Flats & Shared Residential Buildings: For security and insurance purposes, delivery to apartments, flats, or shared buildings is strictly to the main communal ground-floor entrance. Couriers are not insured to carry items up stairwells, escalators, or lifts.

3. Premium Upgrades: Room of Choice & Fitting

If you require assistance carrying your items upstairs or require full installation, we offer premium white-glove upgrade options at checkout for an additional fee:

  • Room of Choice Delivery: Deliverers will carry your bed/mattress directly into your preferred room (subject to clear, safe access).

  • Assembly & Fitting Service: Our team will unwrap, assemble your frame/headboard, and position your mattress ready for use.

Note: Upgrade services must be selected and paid for prior to dispatch so the courier can allocate the appropriate two-person delivery team.

4. Delivery Surcharges & Remote Postcodes

Certain regional, coastal, and highland postcodes incur additional courier transit costs and extended lead times. Deliveries to the following postcode areas attract a mandatory extra delivery charge:

Surcharged Postcode Zones:

AB, BN, CA, CO, CT, DD, DG, DT, EH, EX, FK, G, IP, IV, KA, KW, KY, LL, NR, PA, PH, PL, PO, TQ, TR

  • Coastal & Remote Areas: Further coastal locations or hard-to-reach areas may require additional delivery time and incur supplementary fees.

  • Calculating Charges: Delivery surcharges for these postcodes will be displayed at checkout or confirmed by our team prior to scheduling your dispatch.

5. Delivery Notifications & Arrival

To keep you updated on the day of delivery:

  • Courier Call ahead: Drivers will attempt to contact you via telephone or text message approximately 30 minutes prior to arrival on the scheduled delivery day.

  • Presence Required: Please ensure an adult (18+) is present at the property to accept and sign for the delivery during your allocated slot.

6. Access & Customer Responsibilities

Before placing your order, please verify that your property is accessible for large courier vehicles and heavy furniture items:

  1. Parking & Vehicle Access: Ensure there is adequate parking and a clear path from the courier vehicle to your ground-floor doorway.

  2. Measuring Entryways: It is your responsibility to ensure that packaged items fit through outer gates, doorways, and corridors.

  3. Failed Deliveries: If a delivery cannot be completed due to restricted access, no one being available to receive the goods, or refusal at the door, a re-delivery charge will apply to reschedule.